‘Online Monitoring’: Unilever Aims to Harness Vaseline’s TikTok Moment.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline might not appear as an clear candidate for social media algorithms.
Yet the brand’s emergence as a TikTok talking point has thrust it into the lead of an advertising revolution, seeing big businesses allocating substantial funds to content creators and reducing expenditure on promoting products in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Now, a flood of user-generated videos have documented the product’s widespread use in “practical tricks”.
Hailed as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for squeaky doors. Users have even applied it to stop the scourge of chip seasoning clinging to fingers.
Harnessing the Hype
Detecting the product’s new life online, marketers at Unilever amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were confirmed. So too were ideas it could extend fragrance and rejuvenate purses. Proposals that it might brighten smiles or make eyelashes longer were debunked.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. The company's chief executive, newly named, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is leading the online push, said the company was just evolving with contemporary approaches of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a broadcast model, where we would just send out ads … Now it’s many conversations, various groups. The shift of the algorithms means that these audiences appear specific, yet they are vast.
“Ensuring your product is discussed by consumers, mentioned by individuals, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The approach indicates profound shifts taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to digital networks than legacy broadcast and print media.
The transition is visible in declines in TV and print advertising. Across Britain, commercial funding for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as corporations essentially turn into content studios, partnering with numerous influencers to promote their goods.
Leon Harlow said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us people trust recommendations from the personalities they subscribe to more than they trust ads. This is a persistent pattern.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Advertising spending on influencer marketing is growing fourfold quicker than the media industry overall. In the US, it has over doubled since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to drive countrywide discourse.
Sykes said: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”